Direct Marketing Industry
The Direct Marketer is facing unprecedented challenges with increased customer expectations and rising costs.
CIO Direct offers a strategic platform to address the overall customer experience.
Multi-Channel commerce software, accepting orders from in-bound call
centers, ecommerce centers and customer service.Unlimited Offers - different pricing and product strategies.
Web based customer service as well as order tracking through an IVR (Interactive Voice Response) or ecommerce site. Customer service with a “save the sale” process to minimize returns, replacements and exchanges.
Order Routing - country, zip codes and ship codes can be used to route orders to the fulfillment center closest to the consumer.
Web based warehouse management and fulfillment makes it possible to set up ”best practices” and use the same management and reporting for all fulfillment centers.
Credit card processing, installment plans, soft decline processing, automatic cancellation of declined orders and collections process.
Recurring Orders and Continuity - standard program or unique offers for individual customers.
Scheduled Reports ready when you arrive in the morning.