CIO Direct is ideal for multi-channel merchants in need of an enterprise software solution that will handle all aspects of order and warehouse management. As opposed to most software on the market, CIO Direct is completely scalable for companies that manage orders coming from a number of sources such as shopping carts, call centers, sales representatives and EDI interfaces. The system can manage the order flow through multiple fulfillment locations and warehouses.
Fully web based infrastructure
Real time access allows for fast order look up, inventory status and reports. Software as a service (SaaS) infrastructure creates networked environment for warehouses, operations and customer service agents. Users can enter new orders or ASNs manually anywhere they have web access to the system.
Fast and affordable set-up
Migrating away from order management software is a daunting task. It requires attention to detail and can allow you to streamline your order management procedures. CIO Direct is versatile and can be integrated with existing software modules painlessly. Adding users, products and continuity offers as well as mapping your warehouse can be managed by CIO. We can get you up and running quickly and efficiently.
Easy integration with shopping carts and call centers
CIO Direct is configured to seamlessly integrate with most major shopping carts, payment gateways and shipping software. The system can easily and quickly be set-up for order submission from call centers or EDI feeds and can be customized to accept whichever order format is required. Our shopping cart integrations are powered by CartRover, an industry leader in eCommerce integrations.
Capable of handling multiple fulfillment centers and warehouses
With CIO Direct's multiple fulfillment center implementation, the merchant can automatically route orders by country, state or zip code to avoid lengthy shipping times and utilizing low cost services.
Enabled for barcode scanning and tablets
Barcode scanning allows for increased employee efficiency and eliminates customer service problems caused by packing and inventory errors. Optimized for use on tablet computers, which can be used in warehouse to increase productivity.
Seamless Customer Service integration
Unlimited user access allows you or an outsourced customer service representative to access the system and look up orders, enter new orders, generate RMAs, and check tracking.
Credit card processing
Allows for more control of credit card transaction process by eliminating 3rd party software. Installment plans, soft decline processing, automatic cancellation of declined orders and collections process. Allows for more control of
Detailed reporting capabilities
Have your desired reports scheduled and ready when you need them. Reports can be accessed through the system or emailed and intervals of your choosing.